Predictive Dialer Guide

The predictive link open a new page that automatically fills in a campaign ID code and password. Please do not alter those. Sometimes, password managers can replace the ID and password with incorrect ones. If so, look at the URL of the page (the “…” thing at the top of your web browser) and use the campaign_id and pass_code in there.

The predictive dialer tool dials out calls for you automatically. You spend less time dialing numbers and waiting for the phone to ring, and much more time talking to voters. It’s a fantastic service and, while it takes a little getting used to, it is definitely worth the effort. You don’t need to install anything on your phone to do this—instead, you will just make a regular phone call to the predictive dialer tool and then it will do all of the magic on its end.

The predictive dialer tool will walk you through how to get connected, but feel free to ask for help if you’d like. The process is like joining a conference call: you call the predictive dialer and then dial an access code (all of the information you need to do this will be provided on your computer screen by the time you need it).

Your cell phone will be transmitting your voice to the voter and vice-versa, so if you are using a headset or earbuds, be sure to plug them into your phone, not into your computer.

Once you are dialed into the predictive dialer, your phone is only for your ear and your mouth (or your headset or earbuds), not your hands. Your hands will instead be using your computer to record responses and tell the dialer when you’re ready to talk to the next person. The dialer will take care of hanging up and making the next call for you, so remember to stay on the line and don’t hang up your phone. If you accidentally hang up your phone, it’s not a big deal, but you will have to log back into the predictive dialer. Feel free to ask for help if you need it.

Here’s a brief training video.

Want to take a short break? Overwhelmed and need to pause? The “Next Call” button isn’t just for submitting your responses—it is also what tells the dialer that you are ready for more calls. So the easiest way to take a break is to simply not click on that button until you’re ready to talk to more voters. When you take your break, remember to not hang up—just stay on the line while you take your break. (If you want to take a longer break, or if you’re done, then click on “This is my last call” instead of “Next Call” and you will be logged out of the predictive dialer.)

Stuck? If you haven’t been connected to any voters for several minutes:

  1. Make sure that your phone call to the predictive dialer tool wasn’t disconnected. If your phone is not “in-call” with the predictive dialer service, then close the dialer and log back into it.
  2. Sometimes, the voter will hang up right after they answer the phone. The result of this is that you will see the voter’s name pop up, but you will just hear silence on your phone. The voter probably just didn’t want to take a call right now. Mark them as “Not Home” then click “Next Call”.
  3. If there is a “Next Call” button on your screen, that means the dialer is waiting for you to click it. It won’t connect you to anyone else until you do that.
  4. If you’re using a headset or earbuds, then make sure they are plugged into your phone, not into your computer.