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New to Phone Banks?

Please see the section below to obtain an “ACTION ID” before the phone bank so that you will be ready to use our manual dial tool which we usually recommend for those new to phone banks. (This step is not required for the CA Central Valley phone banks.)
Please ensure you know how to change your name in Zoom. See the section “How to Change your Name in Zoom” below if you need assistance.

Info about the Thru-Talk Dialer (Biden & non-CA)?

Looking for training on ThruTalk? We provide training at our phone banks!

A COMPUTER WITH CHROME/FIREFOX IS REQUIRED FOR THRU-TALK. Safari and iPads are not supported.

In addition to the training you will receive at the beginning of your phone bank, here are some resources to better prepare you to use the “Thru-Talk” dialer which is used for Biden calls, and most out-of-California calls.

This system will automatically connect you to people, so it goes through about five times as many numbers as you could by manually dialing. You must be prepared to speak immediately after the tone, and click the appropriate options as you go through the script. If you need to take an extended break, please log out of the tool. Watch the video to learn the tool.

How to Make Calls in Thru-Talk (2 min video – see note below)
- Note the “Term Codes” menu may need to be expanded if “Most Recent” is insufficient. (This is not shown in above video.)
- Also note, the tool is sized to your screen rather than your monitor, so you may need to scroll to the right or left to see all the relevant menus.
Best Practices for Callers
Step-by-Step Troubleshooting Guide
See today’s script for the Distributed call list (This may not be the same as the script at your phone bank.)
- Click on the boxes to see the script flow (e.g. “Talking to Correct Person”). Note that the script may be different depending upon the answer chosen.
- Do not feel obligated to join the slack channel – Democracy Action will stay up-to-date on that info for you.
- Your phone bank captain will discuss what to do for “undecided” callers more in depth.
Biden Campaign Guide to ThruTalk
ThruTalk training slides (PDF)

Information about HubDialer

HubDialer Training Videos

Predictive Dialer — This kind of dialer initiates calls automatically.
“Preview” Dialer — This kind of dialer relies on you to initiate each call and wait for the phone to ring.

If you’re not sure which kind of HubDialer is being used at our phone bank, please ask and we can help!

Obtain or Get Assistance with your “ACTION ID” (manual dial non-CA)

For many of our Virtual Phone Bank (VPB) manual dial tools, you may need to get a personalized “Action ID” that will include a password of your choice.

If you think you might have an account, please attempt to sign in at https://accounts.ngpvan.com/Account/LogIn
If you need an Action ID, please register at https://accounts.ngpvan.com/Account/RegisterPrivate.
- PLEASE DO NOT USE TWO FACTOR IDENTIFICATION – it is unnecessary for volunteer accounts.
- We suggest you use “DemAction2020” as your password if you do not have a password manager or other system to keep track of passwords.
If you have an account, but don’t remember your password, please go to https://accounts.ngpvan.com/Account/SendResetPasswordEmail and request your reset password email. Don’t forget to check your spam folder.

There is a new feature called VPB Connect that will allow you to call through your computer and provide you with a local telephone number. If you choose to still use your own phone, you can do that by simply not clicking the call button.

How to Change Your Name on Zoom, How to update Zoom, and More

Zoom Help

Thank you for joining Democracy Action to phone bank from home during these times of social distancing. We are meeting virtually through Zoom, an easy-to-use video conferencing tool, and on this page you will find helpful guides and tutorials to get you started.